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Frequently Asked Questions

1. How do I order?
2. How can I pay?
3. Do you ship internationally?
4. How long will it take to get my order? What does shipping cost?
5. What is your online returns policy?
6. How do I find the right size shoe tree?
7. How long do the effects of cedar last?
8. Do you offer custom monogramming?
9. How do I contact customer service?


1. How do I order?
You may order Woodlore products online from our website (we are currently only accepting online orders from the United States, Canada, and Mexico) or by calling 1-800-288-0200 (or 1-262-235-6343 outside the United States).

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2. How can I pay?
All prices on woodlore.com are listed in U.S. dollars. We accept MasterCard, Visa, Discover and American Express credit cards.

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3. Do you ship internationally?
We can ship your order anywhere in the world and offer several shipping options for international orders. Read our shipping policy for more on costs and time estimates.

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4. How long will it take to get my order? What does shipping cost?
Delivery times depend on the availability of the items you order and the shipping option you select. We fill most orders within 2 business days after receiving them. Monogrammed items usually ship within 4-5 business days. Read our shipping policy for more on costs and time estimates.

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5. What is your return policy?
You may return any product ordered direct from Woodlore, except personalized products, within 30 days of purchase if accompanied by a receipt, as long as the item is unused and part of our current catalog. We cannot accept returns on any personalized products. See our return policy for more.

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6. How do I find the right size shoe tree?
Woodlore shoe trees are designed to fit most shoes. Some of our shoe trees are one-size-fits-all, while others are available in a variety of sizes. Check out our sizing guide to learn more.

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7. How long do the effects of cedar last?
Woodlore products usually produce a fresh cedar aroma for about 6 to 12 months. After that, you can periodically renew the wood's natural aromatic properties with a light sanding. We also stand behind our craftsmanship with a lifetime guarantee against mechanical defect.

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8. Do you offer custom monogramming?
Yes. You may add a personal monogram to almost any Woodlore product, as long as it carries a nameplate. We will engrave the nameplate with up to 3 initials in an attractive, block type. The charge for custom monogramming is just $5.00 per item. Monogrammed items usually ship in 4-5 days. You may also personalize many products (when noted on the product page) with laser engraving for an additional fee of $5.00.

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9. How do I contact Customer Service?
If you didn't find the answer to your question on this page, you may contact us by phone, fax or e-mail. We'll be happy to help you.

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