- Online Order Return Policy
Online Order Return Policy
You may return any product ordered direct from Woodlore, except personalized products, within 30 days of purchase if accompanied by a receipt, as long as the item is unused and part of our current catalog. We cannot accept returns on any personalized products.
Returning items by mail
Simply indicate the reason for your return, along with the packing slip or receipt, and securely wrap the item back in its original packaging. If you do not have a receipt, you will be given an exchange credit.
For your protection, we recommend using UPS or Insured Parcel Post for shipment. If you do not have a packing slip, please indicate the order number on a separate piece of paper. Then send the package to:
Woodlore Returns Department
3820 Highway KW
Port Washington, WI 53074-0229
Please note that we can refund shipping costs only if the return is the result of our error.